Description

Is there even such a thing as a ‘difficult’ person?

If this webinar topic has grabbed your attention then I imagine you’re certain that there is and you’re working with one right now. Although, maybe they feel the same about you…

This webinar explores the nature and typology of unwanted behaviours and difficult situations and conversations, the different types of people we encounter and how best to respond to them.

It aims to equip you with some tips and techniques for dealing with people you find ‘difficult’, from day-to-day moments of conflict and challenge to full-blown breakdowns in relationships.

You can’t change people, but you can communicate with them in a way that they may change themselves and, in doing so, change yourself in the process.