Description
Most of us agree that dealing with clients in a highly charged emotional state is a worry. How can we use communication skills as a secure platform for tackling these specific situations? Gaining a deeper understanding of these core skills will provide the support we need to take the heat out of the interaction and provide a way forward for both the client and ourselves. Delegates will learn how the core skills can be applied with greater depth and intensity to improve the outcome even if the content and context of what we are communicating, in these challenging scenarios, changes. We will explore how we need to deepen our understanding of these skills and the level of mastery with which we apply them.
