Description
Imagine the AHC practice process as a journey from the initial phone call enquiry until the pet crosses the EU border. There are multiple practice team members involved and they need to feel confident about what needs to be done so they can get it right every time. How do we get everyone on board to deliver a great service, without compromising on other important work?
At OVForm we have spoken to many practices that have made issuing AHCs work well for them we have summarised our findings to help other practices. This webinar will cover what steps you can take to improve efficiency, get your team on board and keep your clients happy
Learning Objectives
- 1. Understanding the link between efficiency and profitability
- 2. Defining a process from the point of the first travel enquiry until the pet leaves the UK
- 3. Creating resources and a Standard Operating Procedure so your team feels confident when speaking to clients about pet travel
- 4. Being aware of common mistakes and how to avoid them
- 5. Planning for times where demand is higher than usual
