Description
We all recognise that learning from our mistakes is important, but how can we make sure we get the most out of these opportunities? Why do we tend focus on mistakes, and should we also focus on how things go right?
Delegates will learn key approaches to reviewing adverse events or mistakes that help reduce the impact of important biases such as hindsight and outcome bias. We will explore the differences between 'work-as-done', 'work-as-imagined', 'work-as-described' and 'work-as-prescribed' to emphasis the importance of inviting, and hearing, multiple perspectives on an event in a non judgemental way. Finally, we look at the opportunity learning from things going well presents and some tips for using this approach to learning.
