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The automation revolution has been exacerbated by COVID-19 which has sent many pet-owners onto a steep learning curve to use automated technology. Automation historically inflames anxiety around unemployment, which is justified especially now as we are officially in recession. Whilst the skills of vets and nurses are hard to automate, the traditional role of the receptionist, however, as some practices have proven, is precarious. In this war against recession where practices are fighting for survival, staff costs are magnified. When it's time to ask how many receptionists you can afford, do you know what the options are?