Hello, Anthony Chadwick from the webinar vets. We welcome everyone to this very special webinar where we're celebrating mental health awareness week. We're very, very fortunate to have Olivia Ojinska er present today to chat to us.
I'm giving her her Sunday name cos I think you prefer Liv, don't you Olivia? Yes. But just sometimes on a Sunday you've got to get the full name that your mum or your dad would give you, so, but anyway, Liv or Olivia Ojinska, Olivia is a veterinary surgeon, qualified from Rosslav.
I hope I said that right in my Polish accent, in 2016 and has really followed the path of really enjoy surgery, so has done externships and internships at Surrey and Cambridge University in Surrey as well. And, and really as part of. The process over the last few years, she's realised the importance of, of coaching, has, has spent time looking at that and studying that area.
I think it's incredibly important, particularly from my own experience as a newly qualified vet. I went into a couple of practises where I wasn't really supported. My first two years were quite trying, and then I found a practise that was really supportive for me and it made such a difference.
So I think all of us should look to have mentors and coaches and guides that help us, throughout our career, but you know, particularly in the early days, I think it's. So important and I'm really looking forward to Liv's talk, because Liv's going to be talking about mental resilience and and wellbeing. But I think very much from the positive perspective that this can be something that can be really life-giving and help us to.
Develop both personally and professionally in our careers as vets. So Liv is now spending part of her time still in practise, which is great, so she understands what practise is about, but is also spending a percentage of her time coaching and mentoring as well. So, I'm really looking forward to the talk, Liv.
I know that you've got some polls, I know, so there's a bit of audience participation, we do expect you to have a go at these. And then also plenty of time for questions at the end. So Liv, looking forward to it, I'm gonna sit back and relax.
If there are any problems, I will jump in and help with technology, but hopefully we're gonna have a smooth ride tonight. And so it's over to you and looking forward to the presentation. Thank you so much, Anthony.
I hope that everyone is on board with us. If you're still waiting for someone, but I think I will start. So welcome everyone to this webinar.
I'm really thrilled that you are here with me. I'm really excited and I really want to share with you. All these beautiful pictures and all this beautiful information that is waiting for us.
So, like Anthony said, my name is Liv and I'm a veterinary surgeon but also positive psychology and appreciative coach and creator of Vettone Real Platform and company. To understand my story a little bit better and to make you see why am I standing in front of you in here today and why should you even listen to someone like me. Let me tell you a few words about my path.
I graduated in Poland, so over 5 years ago, like Anthony said, and very early in my career, I fell in love with surgery. And as you can see in here, that love completely took over my life. It made me travel to various places in the world like US, Canada, UK, Australia, Singapore, Bali, India, so it was so many, so many different places.
And also that allowed me to work in different environments. So in GP referral centres, research, charities, and also university and teaching hospital. But what is the most important about all those travels is is this.
All those people that I met on my path and parallel to that surgical infatuation, I would say there was another passion of mine that was always there, a little bit at the back burner because of the surgery, but it was present and was coming to the surface again and again and again, and that was psychology. So I was interested not only in treating animal bodies, but also human minds. And that path took me to places like in different countries in the world.
I experienced different cultures, people of different backgrounds, and wherever I went, for some reason, people came to me to tell me their personal stories, even though I didn't ask, they felt like they wanted to share that with me. So I met them on a really profound level, and it just warms up my heart to know that people trust me and they want to share their story with me. So that passion for psychology was always there and he kept coming back.
Personally, also throughout my path, I experienced severe work anxiety. Horrible one. I've experienced severe bullying and I faced a lot of adversity.
And that took me to the place where I decided that I need to make a revolution in my life and in my career. And I decided to study positive psychology at Angia Raskin University here in Cambridge where I live. And this is where I trained as a coach.
And that led me to create that gone real. Because my mission is to help people to finally. Be comfortable with who they are, be the best version of themselves, and be their real selves, because this is what we all want to be.
We want to be just ourselves and be happy with that. And this is why it's that gone real, because also I became real when I finally started coaching and using those features that I a little bit neglected when I was focused solely on surgery. This little map shows where my coaches are.
So different places in the world, you can see Canada, US, Latin America, Australia, India, various countries in Europe, and also Tanzania, and I'm feel honoured and privileged to coach all those people and I always tell them how proud I am of them. So I would like to just say hi if there's any of my coaches among you guys, I really love you guys. And the question is, why webinars then?
If I already coach people in different places in the world? Well, the more I coach and the more different people from different countries I encounter, I realise how many connections are between them. I found myself teaching them.
The same tools approaching the same problems, no matter what the culture was, no matter what their nationality is, they have so much in common, we all do because we are all humans on a very deep level. So why webinars? Well, I wanted to find a tool to help more people in the same time.
And some people simply just prefer to be in a group setting and to take part in a webinar than one on one coaching session. So that led me to creating mental resilience and well-being training, discover, restore, and empower. And you might pay attention to that word resilience.
And this is what I would like to tell you today about, because resilience is such a buzzword. It's literally everywhere. Everyone's resilience coach.
Everyone is teaching about resilience, your courses trainings like this one's everywhere. That makes us nearly sick. But resilience, the way I perceive it, is so extremely important.
And today I would like to tell you how I understand resilience and what I would like to teach you how to approach that resilience, how to get there. So, traditionally resilience is described as an ability to bounce back from adversity. So it's life treats you badly and you don't give up, if you don't allow it to destroy you, you grow, nevertheless.
But let's see what research says about resilience. Recent evidence has revealed that resilience is a strong identifier of subjective well-being, in other words, happiness. So resilient people are happier, but also happy people are more resilient.
Because if you are feeling well with yourself, then you will be more prone to bounce back from the adversity out there. What is more, resilience represents an important predictor of job performance. Resilient workers are more satisfied and engage at work and attain a better job performance than their less resilient peers.
So people who are resilient, they perform better. But also people who perform better, they are more resilient because if you know that you can succeed, if you have a high self-esteem, you also have high self-efficacy, so you know that whatever comes, I'm gonna be fine because I've seen that in the past. I've been successful in the past.
And the word performance, we absolutely hate that word. This is the normal face that people make when they hear the word performance. Why?
Because in the corporate world, performance, it's ah it's something that you assess. It's something that you should be judged for, and no one likes to be judged. And it seems like we are judged every single day.
So, well, we really, really don't like that word performance. But we also forget about one important thing, that performance is not only at work. Performance is also a live performance, because to perform, it means to do things.
So if you perform well, you just live well. If that is a self-performance. Where the most severe judge is you.
Then it's still performance, but it's a different judge, not your boss, yourself, and that can be the most harsh critique that you experience in your life. So here's the first question for you guys, and Dawn, if I could ask you to to make a poll for us. Do you tend to be your worst critic?
Do you self criticise? I'm really curious to find out. I'll give you a few seconds to answer this question.
I'm gonna let Dawn shout out the answer to this because I can't see how people are voting. Yeah, I can't see that answer either. But I think Dawn, oh there we go, Dawn's let us know.
9. 93% of ourselves. Wow.
That is overwhelming, and I'm really happy that you are with me today. So most of us do, as you can see, and self-criticism, beating yourself up leads to horrible consequences. They are not the sole reason, but they really contribute to mental distress, to burnout, to anxiety, depression, and also, unfortunately, suicide.
And the facts are that in the United Kingdom and North America, Australia and New Zealand, vets are prone to depression, to work-related burnout, and they are twice or even 3.5 times as likely to die by suicide compared with general population. And that is scary, and this is what I really decided to fight with and protect people from, because it doesn't have to be like that.
So let's look at the individual personal resilience and performance versus collective and work workplace resilience and performance. I always say that I do not believe that just individual resilience is completely enough for our whole life to be great. I think those two elements of the individual resilience and the collective workplace resilience they need to live together.
They are strictly intertwined. So it's very important to know about both of them. And to understand that better, I always use the analogy of a theatre.
Because to perform it also means to act. An actor or actress, they perform in a theatre, and usually we perform in many different theatres, but there are two main roles that we play, and one is our, in our workplace. And the other one is the personal one.
But let's start with the workplace one, which is just easier to understand. So imagine a theatre that is built by someone, that is coordinated by someone. You are an actor playing there your role.
There's an audience who is in the audience, the clients, your patients, and also management, your boss. And you perform in there on the stage. So you do your very best, but a lot of things don't depend on you.
So the whole building might be crumbling. There might be lights that stop working. It might be parts of decoration or they fall on your head.
So a lot of things within that work theatre, they don't depend on you. Your how the way you play, the way you act, that depends on you, but a lot of things don't. And that workplace resilience is something that I teach leaders, people who are head vets or practise managers.
I help them. To work on that workplace resilience, to improve that workplace performance. What I'm going to tell you today about is that personal resilience.
So who is the audience in our personal life theatre? Well, it's our family, it's our friends, but it's also ourselves, and like we could see, so many of us are very critical of ourselves. So it's important to learn how to protect yourself, how to become resilient in your own little world, in your own little theatre.
However, the workplace resilience and the personal resilience, they are super connected because that person on the left hand side, the one in the middle and the right, the one on the right hand side is the same person. So in your private life and in your workplace, it's still you. So if you become stronger in your personal life, you carry that with yourself to your workplace.
And if we have a bunch of strong people building a workplace, that is a fantastic start for a really strong practise. So this is why I will teach you about your personal resilience, but it will help you with the workplace resilience and performance as well. Do you sometimes feel like your life is out of your control, and that's the second poll that I would love Dawn to pull up if we could.
Again, 82%, so the vast majority of you guys think that your life or maybe parts of your life that air out of your control. Thank you so much, Dawn. So here's the big news guys, being resilient means being in control over what you can control.
In your personal life, there are things that are within your power, and if you have that power over them, you are resilient. According to the centre of confidence and well-being, the good news is that although some people seem to be born with more resilience than others, those whose resilience is lower can learn how to boost their ability to cope, to thrive, flourish when the going gets tough. So that is wonderful news guys, because you see you're thinking, OK, I'm.
I don't have a control over my life and actually I'm such, such a self-critic and it looks like I don't have much resilience. The good news is, ah, it's all teachable and learnable, so you can really learn more resilience. This is why we're here today.
So you might be really doubtful. I mean like you really, you think so? I really, really guys do think so.
And that's why I created that programme, the resilience and well-being Training. The main reason for that programme is to give you hope. Not many of us think about that, but when we are so immersed in that negativity around us, in a workplace, in our personal life, what we don't have is hope that it's going to be better, that we will have less case load, that we will have lunches from time to time.
That the coronavirus will finish and go away, the pandemic would just disease. We don't have hope very often, and what I would like to give you is that hope because if you have hope, you can do whatever we want. And hope supports healthy spirit, healthy mind and healthy body.
So this is why I want to inject hope into you like a vaccination. This is what often happens to us. So when we are so immersed in some situation in your workplace or in your personal life, you are a little prisoner in a jar.
And when you are sitting inside a jar, you cannot read the label that is outside. You are too much. Within you are too overwhelmed with the situation.
What you need is a helping hand, so someone like me from outside that is objective and has tools and ability to help you to reach out that hand to you. And then we can build a map together, a map towards that resilience, towards your well-being, towards a stronger mental health. And I would like to give you tools like those surgical tools, because in life we sometimes we need really sharp scalpel to protect ourselves and to go through somebody's layers.
We also need suction. We very much need good suction in life, and we need swabs to clean up what we messed up with. So who is this course for?
It's for vets, it's for nurses, technicians, if you're from states or Canada, it's for practise managers and team leaders and for client care teams. So basically for everyone who is within our veterinary community, I don't want to exclude anyone, and I would like you all to feel really welcome. So this training consists of 6 steps, and I will tell you shortly about each of them and what you can expect and you what you will precisely learn from each step.
So, these are the steps. Start with why, discover how, establish what exactly, choose with whom, decide when and what happens from now on. And that might sound very mysterious and very unclear, but don't you worry, give me 2 minutes and I will explain everything to you.
So the first step is to start with why. And that's why it's kind of twofold because why is, why should I even start like it I've tried different things, I've tried apps, I've tried some courses and things like that and never worked really, so your why is to give you. The hope and the motivation to start the whole process, but also why stands for why am I so immersed in adversity?
Why is there so much negativity out there? And if we take a look at the news and any apps and social media, we can see. Negativity is everywhere.
Things like attack, shooting, and fire, extreme freeze. If you take a look at our news, they are just completely packed with negativity, and there's, there's a reason for that because that is more lucrative. This is what we seek for as human beings.
So I would like to explain to you where is that negativity really coming from? What is that negativity bias? And why should we start changing our view on that?
Because at work as well, we face so much negativity, bullying incivility, it's gossip, so many different options, clients complaining that negativity is everywhere. So why should we even try to get out of that. Well, this is what I would like to show you.
So that's another question for you guys. How many of you have experience in civility and bullying at work? And these are the answers.
And I certainly for me it's a strong yes. I have been there. And that experienced that.
Hm. 77%, guys. Again, a really vast majority.
And it's really sad. I'm really sorry to hear that, guys, because I know how it hurts. Let's see what the research says about incivility.
A big study performed in 2013 showed that 50% of people who received incivility intentionally decreased their work effort. 80% lost time worrying about the incident and their commitment to the organisation declined. 60% were avoiding the offender and their performance declined.
I remember, performance, so your resilience and performance and happiness, they are really intertwined. 12% said that they left their job because of the incivi treatment, so nearly 1 in 8 people left their job because someone was bullying them. And 25% admitted to taking their frustration out on customers.
How horrible that is for our customers, our patients, ourselves, and even for the whole company. So what I would like to do, I would like to change your perspective, no matter how much negativity is around you. I would like you to start thinking about that differently, and this is why we start.
We start with awareness and with changing your perspective, changing your lens. Because without that, it will be very difficult to stick to the plan to grow, to develop as a person, if we are stuck in the old mindset. We need a new perspective.
So in that first step, I will teach you how to stop taking adversity personally, how to understand negativity bias, how to decode the toxic environments and anxiety, and how to start building your resilience. So that will be a very strong and important base. The second step is to discover how.
So some of you might be thinking, am I strong enough? Like I've tried so many different things and obviously I'm just a human being and I have my weaknesses, and am I strong enough to start this whole process because it sounds daunting. This is what positive psychology is about and every tool that I created that I teach is deeply immersed in positive psychology.
So many people think that positive psychology is just about, oh, having a positive mindset, that is not true. So no butterflies and rainbows. Positive psychology is about acknowledging that there is something wrong out there, but to find a solution, to start doing something to fight with that problem, with that negativity, and this is who I am.
I always say that less talking, more doing. I want action, action, action, because we have enough of talking. We've got enough of complaining.
We need to start making a change. And believe me, positive psychologists, they are, they don't have polyama syndrome when, you know, people are just super, super positive and oh it's gonna be fine, it's gonna be fine if you actually do something about that. Which of those describe you guys?
I would like you to think you don't need to answer. There's no question for that, but are you brave? Are you curious?
Are you forgiving or fair? Are you honest? Do you appreciate beauty and excellence?
Maybe you're kind, or spiritual or zestful, so you have a zest, so that desire of life. The truth is that no matter which one is your strength, and even though they might seem completely not useful in that whole path and at work, all of them can be very useful. And this is what I'd like you to discover with me.
And find out how to use them. My signature strength is admi admiration of beauty and excellence. And I'm a vet.
You can imagine, where can I see beauty and excellence at work? OK, I can see that some people are excellent, but beauty and it's just sounded ridiculous to me, but You know, now, what I do for a living, I see the beauty and the best things about people like you guys, and I help them see that as well. And that changes their lives.
And that's just the best feeling on earth because I can really, really help. So my strength, that seemed ridiculous, it's actually one of my most important ones, and you also have those strengths, but maybe you never knew that you have them or you forgot. And I would like to change that.
So how many of you are perfectionists? How many perfectionists do we have in the room? There's another poll that I would like you to answer.
Are you a perfectionist? 86%. Wonderful, guys, I'm with you 100%.
Perfectionism, it might seem like something good to have, to be perfect, but actually the maladaptive perfectionism, so the bad one. Is extremely detrimental. Perfection is stagnation.
It means procrastination. It's stopping you from actually making any change. Perfection can really, really debilitate your skills and your life in general, but also perfectionism leads to judgement.
And stress for yourself but also bullying. And the person who was my bully was an extreme perfectionist. And that can be really painful for everyone around.
So to protect you and protect others, I would like to fight with that perfectionism. I would like you to recognise your strengths. I would like to find out the way to utilise them and also to defeat the crippling effects of perfectionism.
And this is everything that we can learn in the 2nd step. In the third one, we will establish what? And it's called Dreaming for realistic Dreamers.
And I know what you're thinking. A dream? Really?
I'm a serious professional. I'm not dreaming. Dreaming is for kids.
Well, the truth is that in appreciative inquiry, which I use that technique, so I'm an appreciative coach. A dream stage is one of the crucial. The process of appreciative inquiry has been proven effective in achieving positive organisation change in both business and healthcare industries.
Appreciative coaching has been shown to be remarkably successful at the individual level. So that is my coaching style, the appreciative coach, which originates from the positive psychology, and I find it extremely successful. Let's go back to the dream.
OK, so dreaming, what do I get through dreaming? Dreaming tells you about what you desire and what gives you the most joy. It tells you what gives you the spark, the reason why you get up in the morning and you do something because you enjoy that.
A Gallup study across 143 countries across the world showed that 63% of people are not engaged in their work and 24% are actively disengaged. And what does it mean actively disengaged? It means that you not only say that I really don't care about my work, but that you actively spread the negativity among your colleagues.
And this is 1 in 4 people nearly. That is really, really scary. And probably what those people are missing in their work is a purpose.
Is the meaning. And what is your purpose, guys? Do you know?
I think that lady doesn't know on the picture. But that is super important to find out because purpose plus joy, it means a dream job. And it doesn't mean that it will be a different job that you already have.
It might be your dream version of the job that you already have, and I would like you to find out that, and this is why this course is for, to give you a better understanding of yourself and how to have a better life at work. A study showed that people work longer, harder, and with more enjoyment when they are intrinsically motivated. Intrinsic motivation, it means that you like the act of doing something.
So you are not tempted by the privilege, by the prestige or your salary. You are tempted by just the act of doing this. So if like, for example, I love surgery, so for me, even stitching up, it gives me a lot of pleasure, that is intrinsically motivating.
So intrinsic motivation. It means having a pleasure not only from the results of what you do, but also throughout the whole process. So how about you then?
Do you know what is your spark? What is your purpose? What gives you pleasure, what is your intrinsic motivation?
And this is what we will establish in the 3rd step. So we will reconsider the meaning of your daily tasks. We will discover your spark and intrinsic motivation, and we will learn how to flow.
In the first step, we will choose with whom, people in your life, and that is an extremely important step. So here you can see two pictures and the one at the top, it's how it used to be, let's say 1,000,000 years ago when we used to live in tribes. And the tribe was maybe up to 100, maybe 200 people, but the most important thing is that everyone mattered in the tribe.
Because if someone was a hunter, so they brought you food, if someone was responsible for a fire, then they kept you warm, and it was crucial to have a good relationship with every single person who was in a tribe. And this, these are the times where our brains developed and our little brains, they haven't changed since then because the change in the world occurred too quickly. So from the top one, top picture of the, of the tribe and the little village, we moved into a huge city, but our brains remained the same.
And that environment of the evolutionary adaptiveness, that was a tribe, and our brains are still living in a tribe. And today, This is what happened. We moved from a little group of friends, of family, of tribe, to connections, social connections everywhere through social media.
Do I really have 1,436 friends? I don't recall meeting all of them, even. I really, really don't think so.
So all those connections are just, it's so many of them, but our little brains think that every single connection is important. Why? Because in a tribe, every single person was important.
So to us, even the consequential strangers, so people who we meet at work just for a moment, clients, people on the streets, if someone treats us badly, we, we perceive it so personally, it's really, really harmful, even though we really don't know them, and they mean nothing to us. So the question for you guys that is very much related to our connections is, do you tend to be a people pleaser? So do you put somebody's good over your own?
Do you prioritise other people? And again, 81%, yes, oh gosh, I'm so happy that you're here guys. That is so, so good, because in this course, I want to help you to stop doing that.
Stop being a people pleaser. Because we often don't know how to set up healthy boundaries and most importantly, how to stick to them. Every single person that we meet has some sort of expectations, and that is normal because we have expectations as well.
This is what communication is about. I approach you with the expectation of getting some information from getting something from you, but some of those expectations can be. Impossible to fulfil to they can be really irrational, and this is what I would like to teach you to understand how to set the healthy boundaries for those expectations.
And boundaries are not about creating distance between people. They are not separating. Boundaries are building healthy relationships.
It's like a set of rules. It's like SOPs. If you know how to act with one another, then you can act and behave healthily.
You can have a good relationship with that person because there's no question, there's no doubt what I can do with you, what, or what I can't. So, boundaries build relationships. So in this step, I would like to teach you how to tackle the people pleasing tendencies, how to build healthy boundaries, and how to remain authentic in the world full of judgement.
And this is nearly the last step, so decide when, find time for action. And many of you might be thinking, OK, it all sounds great, but I sounds like a lot of things to do and learn, and I really don't have time for that. I work 10 hour shifts.
I have family and friends that I need to take care of, and I also would like to sleep from time to time. I really don't have time for very complex and intense things in my life, new duties. That is a question for you guys now, how much time do you spend focusing on yourself during your typical week?
If I could have Paul. Lovely. Thank you.
OK. So it looks like majority has few hours. Some people have a day for yourselves that is wonderful, and some of you have just like 15 minutes or 0.
It's good that we have some time, which means that we can use that in a good way, because if we have limited time, we need to know how to use it wisely or if we don't have any time whatsoever, well, it's time to find time. Do you feel that you are always in a rush and in need for multitasking? Could we have that pause as well?
I'm a chronic multitasker. So if you, if you are as well, I'm really curious how many of you are. This is like a 21st century disease, 89%, yes.
Thank you so much, Dan. Thank you guys. Yeah, most of us are multitasking all the time.
And this is how we look. So, family, work, duties, sport, it's everything all the time and in the same time. And this is how we look at the end of the day.
That is just exhausting. And in the end, we find that we really don't have time for what is really important. And that is called a time poverty.
Time poverty is linked to lower well-being, physical health, and lower productivity. And time poverty is a human rights issue, and we really should approach that because if you feel that you're barely hanging out there, so you don't feel like you really have control over your life and there's so much to do, it's time to approach that because it is exhausting. And to approach that, I would like to teach you time and energy expenditure planning.
So there is a concrete tool, how to help you manage that situation better, and I would love to teach you that. So that step, the 5th step, decide when, teaches you about time and effort investment planning, creates a new time perspective, and teaches you how to preserve your energy and cultivate your motivation. So the last step is what happens now?
Create and sustained change. We will create a tailored action plan, and this is why we have the workshops, but also one on one session to create a plan for you. And unfortunately, there is no such thing like strong will, especially in the change.
There is a strong design, and this is what we can create together. So I would like to give you tools and resources. I would like you to find time and I will help you with that, and I would like you to find intrinsic motivation throughout this course.
And that everything all together will help you to build new habits because we are creatures of habits. So what we've been doing so far and it's a bit tiring, difficult in our life, and it's repetitive and it's coming again and again, these are habits. So we need the new ones, and we need to hold each other accountable, and this is why we will have a group for all of us altogether, where we will support one another in building those new habits.
And of course there will be negative feedback on our way, there will be self-sabotage or some doubts. And for those harmful things, I will also have tools that will protect you from them, and it's really, really important to prevent those to overtake your life because that is also a part of resilience on our path towards resilience. The most important to remember is that it is a process, guys.
So it takes time and efforts, but process is good because it means progress and we all need to progress in our life. Otherwise, we will just stay behind, really unhappy. So I'd like you to observe your resilience hatching, like that little bird.
And once it's ready throughout the course, to let it be free, to come to the surface when it's ready, when it's brewed, when it's fully developed. And remember that when you're resilient individually. When we are each of us.
Then we are strong collectively, and that changes the whole practises when it's a group of strong resilient people. And again, being resilient means being in control, and we love having control. So we want to become more resilient to have that control.
And now you could ask why should I choose working with Lith with me. I ask my coaches to say something about my workshops and about myself, and this is what Andrea said. I completed Liv's workshop and I loved it so much.
I am doing it all over again with my entire team from work. Liv is extremely calming and comforting and encourages participation without pushing anyone past their comfort zone. Her workshops are a good mix of learning concepts with interactive dialogue.
She gives practical advice and uses real situations to help work through her concepts. I am enjoying the second time around and learning and absorbing even more. Participating in the workshop together has been a very positive experience, but also is a great exercise for my team building.
And this is what Georgia said. Georgia is a vet nurse, and Andrea, she's a specialist in neurology from Canada. Georgia is from from the UK.
No words will be enough to describe life. She has gone above and beyond for me. She's professional, passionate about life coaching, and most importantly, non-judgmental.
She guides me in every situation and my tool belt with life skills has grown, and I can deal with every aspect of life down to her to her time and effort. I can't wait to continue with life coaching and group workshops. I think those two testimonies, they really tell you about how I coach.
I want people to feel comfortable because this is time for you. It's not another duty. It's not for me, it's for you.
So you have to be comfortable and you need to feel that you're progressing. You have to have concrete tools to actually act, not just guess. OK, so I found out what that is, but I don't know what to do about that now.
I would like you to have that tool belt really full of useful techniques and also to not feel judged. Because as a rule of thumb, I don't judge you, and I don't judge people who you talk about. So very often those sessions can be quite personal, and I want you to feel free and confident to say whatever you want.
Because this is for you. It's a form of self-care that you really, really deserve. And if you would like to see more testimonies, then you can take a look at my, on my LinkedIn or on my website, which is vetone Real.com.
It's quite easy to remember. You can take a screenshot of that if you want. OK, so that course, numbers, I hate numbers, but we have to talk about them.
The value of the course is around 900 pounds, so 899, 6 workshops, plus one session that normally is 88 pounds. I do realise that those prices are much lower than most coaches in our industry, but I also don't think that, you know, self-care should be a luxury. It's too important.
To neglect, so everyone should have access to that. And also in this course, we have supporting materials, our private support group on Facebook and a lifelong -10% discount for coaching, which is really important because some of you might want to continue that. But if that is a value guys.
The price is 399 and 99% and I decided to make it much lower that total value because again, it shouldn't be something that just someone who can afford 1000 pounds for that could take part in. It shouldn't be like that. I really hope that everyone who needs that change can really, really participate.
And you can book that course through a webinar that website, and it's 6 meetings and we start on 7th of June at 7:30 in the evening and it will be 6 meetings, one each week. So if you have questions, doubts, concerns, you, you can feel free to contact me on my email address, that is [email protected] or through my website, or if you feel that, you know, I actually prefer one on one coaching, then you can take a look at my website and then you can book a free Break the ice session.
I'm always happy to chat. I love meeting new people and I'm really the opposite of, intimidating, so drop me any questions that you have in your mind. I'm always happy to speak with you.
And now you have a choice. You have a choice to regain control, because the opportunity is there and it's not just an advert, it is true. You really have a choice.
So you can become empowered because it's a choice. Of gaining control and being empowered. So let's start the journey because you really, really deserve it.
And thank you so much. And if you have any questions, then I'm really happy to answer them. I will stop sharing now, and Anthony will tell me if there are any questions.
That's great, Liv, that was excellent, . And I think it's just so important. It was one of the things I learned probably 10 or 11 years ago when I started webinar about the importance of just having a mentor, and that can be in all areas, it can be a business mentor, it can be a personal mentor, it can be somebody who mentors or coaches you in, in the sport that you like, .
Not that I like saying it, you know, Manchester United when they were winning the championship every year, they didn't say we're getting so good at this now, we don't need Alex Ferguson anymore. You know, they kept him, so coaching I think is something that is becoming more mainstream now and I think it's great that it it does because it's, it's good to be able to go and and be able to put your ideas out and and . You know, I, I was actually on a webinar just before this, so I, I'm almost webinared out, but I'm, I've, I've enjoyed yours so much that it's reinvigorated me.
But we were talking at that time, you know, about the different type of accompaniment. Directive, passive, purposeful and adventurous, and actually the best coaches do a bit of everything, don't they, because actually coach isn't there to tell you what you need to do. You, you actually answer those questions yourself, it's not .
The coach shouldn't be there saying, right, you now need to do X, Y, and Z because that is also taking away the control of the person, isn't it? Absolutely. So coaching is not about instructing anyone because everyone, even though in a call, we are very similar, we are humans, of course.
Every person has a different background, every person has a different issues and then like really personal problems. So coaching is about really guiding you, directing you, asking the proper questions, kind of supporting you know, also giving that make you realise that you are safe. And there's actually a way, and we're gonna find it together.
So don't you worry, you might feel lost at the moment, but there is, there is a way, and let's just find that together. No, that's really good. Be great to hear where everybody's listening in from.
I, I know I was just looking before and we had somebody from Michigan in America, and Portugal and France, Lisboa in Portugal, so that's great, somebody else from the Algarve. So do put that in where you're listening in from. It's always, I really love, you know, hearing where everybody comes from because of course we're a very.
Close knit profession and it's great to see vets all over the world coming together and listening to this. CP, I don't know the full name there, I said, thanks Liv, great overview and very easy to take in. Thanks Olivia, super interesting, very good Liv, love it.
That was from, so lots of nice positive comments. The only problem. If I can say there's a problem with webinars is you never hear the tumultuous applause at the end of a webinar, Olivia, so it's it's sad from that perspective, you don't hear all the applause, but there's some lovely comments coming through.
Thank you so much. So do let me know. I can't, let me just see if I can move that up.
There's a question how many people are attending. I think we are at 90 at the very. Yeah, we had about, but yeah, it's been a decent number and.
For me it's different about people kind of . You know, realise they need the stuff because. It's no point in doing this until you realise that you need it, if you feel you're being coerced or forced into it, it never, never works.
So Sheila's giving some virtual tumultuous applause, so thanks and you can come again. Norfolk, so just down the road from you in Cambridge, I could hear and I had to step outside cause I thought the birds were coming from outside my house, but I think they're coming from outside your house. I could hear lots of bird song.
So I think you been coming from outside of your outside of your window. . It's good, we need some nature, the nature is, is, I always love the nature.
So, Grace, any questions, anything people want to ask, presumably, as you said, Olivia, I maybe just stick that final slide up so people. Take a note of the email, but I know Dawn, as ever, is keeping me organised by putting the URLs in the chats as well. If you'd like more information about it, you can go there and in fact, there you go, look at that.
Dawn is putting the email up as well. And. For people to take this decision, I think sometimes they, they also need to, you know, maybe have a chat via email, maybe a quick telephone call, so I think feel free to .
Book an appointment maybe even with that break the ice session that that Liv is talking about, because it is, you know, a big commitment, but I always say to people that they're worth it, and I found that when I started committing to my own education, . You know, be that clinical or, you know, the sort of personal and business education that I've taken much more after forming webinar that where obviously clinical is is something that I have lots of training for and of course I don't practise anymore now. .
You know, if you invest in yourself, I think it was, I think it was Benjamin Franklin said that an investment, if you're going to put it anywhere, invest in your training, you know, pour your purse into your brain, he said, and that money will never be wasted. So, I, I, I do think training and and committing those funds. Will always pay back.
I know from my perspective, the training I've done has has done that. And of course sometimes you pick a course that perhaps doesn't fit, but if you're not prepared to take that risk, then you, then you never know. And Michelle's listening in from Barry Saint Edmunds, so there are lots of people listening in from your part of the world, but we have got Michigan and and er Portugal and a couple of other.
Countries as well listening in, so that's great. OK so one more thing that I want to say to me, . Because I do teach the, the teams as well.
So, the whole practise teams. So if anyone thinks that this type of course would be great for your team, separately, or just some of the workshops that I can do separately, please feel free to message me because I love working with teams. You can see that how they bond, how they actually discover, oh, that we are humans, that we have so much in common.
So it's a wonderful process, so feel free to drop me a message if you want to know more, if you are taking care of the team, and also the resilience for the practise managers, that will be the upcoming course as well, a separate one for the leaders, where we, I will teach you more about the collective resilience, but that is a separate course and it will come in the future. I think something that you spoke about which was really important, cos it's something I, I think is very important in my own business that Webinar bets is that whole idea of the culture. And very much one of the words that I talk about a lot is civility.
That, you know, as a team that can be 2030 or whatever number in a team, some bigger, some smaller than that. We're not going to be the best friend with everybody, but actually we should expect civility because we shouldn't go into work thinking that people will shout at us. And I, we really, when we did the mindfulness training for the Royal College, the Mind Matters Initiative, it was so nice to hear people saying, Oh, I've actually.
Gone through this course and I've gone away on holiday and I've enjoyed myself, or I'm not shouting at my nurses anymore, because this is a, I think it's really important that, I'm always, I always, I think I'm quite merciful in that you can talk about bullying, often the person who is bullying also has a problem, and may have been bullied in the past themselves. So if we make it to sort of. Critical of the person who is now the bully.
I, I think if we can stand in their shoes and understand where they're coming from, and if we can help them and and challenge them as well, I mean bullies we should never, you know, cow down to bullies, but I think it's so important that. There's just that basic understanding that we treat people as we would like to be treated. Absolutely.
I think you're you're absolutely right. So I'm, I'm so pleased you talked about that because it's one of my passions that I want people to come in and love what they do, so we try and make sure that we fit them in the job that they absolutely want to do, and that they can go home with a smile on their face. We've got that potential in this job as as veterinary surgeons and veterinary nurses because it is one of if not the best job in the world, isn't it?
Yeah, very often it is. I was you're saying that people are so negative. This is part of what I teach within a course, so there is a reason why someone is treating us badly.
And once we understand that we can stop taking that personally. So it's a it's pretty good for us and for them because that really changes things. So that is a part of the course and speaking of that, if for those who are still with us on a Saturday I will be leading a completely free.
Workshop that you can find on my Instagram. I will drop my name of my Instagram name on the list as well, so please follow me for the news. It's completely for free and it's for people who think that actually I've become the negative one.
Yes. Even I didn't want to, I feel like I'm frustrated, I'm burned out, I might be not impatient and I think like I might be the source of negativity. I was asked by some of my coaches to create that because they felt that, oh, this is me, so I was like, OK guys, I'm gonna create a webinar that is for you and so it's a free workshop, that I think it will be so much fun.
So please feel free to pop on my Instagram and it's this Saturday and invite anyone who you feel that they really need some. New perspective and stop feeling so bad about being so negative themselves. Yeah, no, I think it's one of the things I do, I think I said on the Facebook post before is if you start the day, remembering with gratitude, 3 people or 3 things that you're grateful for, it really helps to turn that day around, doesn't it?
It gives you a good start for the day. It's one of the things that you can do, but, gratitude journal, it's like, oh, we have so many journals and gratitude and three things that I'm trying to do more. There, there's so much more to be done.
I don't want people to feel left on their own with those tools just like, oh, here's the journal and Yeah, improve yourself. That's not the whole point. Coaching is about guiding and helping and supporting.
So hopefully together we can achieve something new and different and much, much better. Yeah. Lydia, I've really enjoyed .
This evening's webinar, it's always lovely to speak to you. Thank you. I hope everybody else has enjoyed it.
I know we've had these positive comments, which is, which is great, but do, you know, if necessary, send Olivia an email and then we will see where it all goes. I know we've had a lot of success also with Mind Matters initiative with. Mike Scanlon where people, you know, obviously enjoyed the sessions, got in contact with him, and he's told me how many transformational stories we've had and.
You know, a webinar that we do, I think great clinical training, but actually the ones that have been, the webinars that have been most transformational have been those which talk about personal development and, and, and mindset and, and so on. So if you if you feel that this is something that you need a little help with, I would really encourage you to at least start the conversation with Liv and see if that's a, a good fit for you, because this is why we're kind of a bit quirky, we're a bit different than maybe some CPD companies doing this sort of stuff. But I remember.
As a final story, I was at a conference, and as I went on to be on a round table, I got a text coming in from, from one of my good friends, a vet, you may have heard of called Sarah Heath. She told me the really sad story that one of the vets in Liverpool had died from suicide. And it made me realise that I was obligated and obliged to try and make a difference in this.
I do this through clever and gifted people like Olivia, so please do look and and consider that and you know, you are worth that, and if you are struggling, it's, it's a great opportunity to a problem shared is a problem halved, so. I know I've gone on a little bit there, but I just think it's such an important area. So, Liv, thank you once again.
Thanks everyone for listening and look forward to seeing you on a webinar very soon. Thanks, Liv. Thank you so much.
Thank you, Antony, and thank you everyone for coming. I'm really honoured. Have a great evening.
Jing. Good night. Bye.