This very practical talk highlights recent research on factors affecting grief for animals, and what clients expect from their practices. The talk is aimed at all vets and vet nurses who want to review and boost their expertise in this sensitive area—especially if you didn’t receive any core training in college. If that’s you, tune in so you can double-check your approach is bang up-to-date. After six years in UK practice, Caroline Hewson did a PhD and was Research Chair in Animal Welfare at the Atlantic Veterinary College, Canada from 2000 to 2006. Her work there included teaching client communication and she created a related teaching video that five other vet schools bought. Returning to UK practice, Caroline created The Loss of Your Pet client-support packs and The Loss of Their Pet team training to help practices bridge the bereavement support gap without needing more time or personnel. In 2014, she has written eight papers (published or in press) on the academic and practical aspects of client-care during animals’ end-of-life, and written the relevant section of the BSAVA Petsavers Senior Dog Guide. In addition to providing full-day conference-style CPD for the practice team, Caroline is an invited speaker at veterinary and veterinary nursing meetings across the UK and is speaking at VPMA / SPVS annual congress in 2015. Website: