Charlotte graduated from the Royal Veterinary College, London (RVC) in 2009, and after a year in general small animal practice she went on to complete two rotating internships. The first at a private referral practice and the second at the RVC. Having also undertaken specialist training in the RVC’s Ophthalmology Service, she is now Senior Lecturer in Veterinary Ophthalmology. She has a wide clinical research interest and enjoys all aspects of veterinary ophthalmology clinical work. She is also chair of the RVC’s clinical governance committee, where she oversees all aspects of clinical quality improvement. She speaks within the RVC and externally on topics related to clinical governance, but is particularly fascinated about human factors and cognitive bias.