This webinar focuses on getting the best from your team through motivational performance management

Helen Frewin is a people performance specialist and Chartered Occupational Psychologist. In plain English that means she’s a good person to talk to about people’s behaviour and performance at work.

She has worked across public, private and not for profit sectors advising and working in-house to deliver people at their best.

With a passion for great customer service, a lot of love for her cat (and the vets that care for him) Helen is keen to see her experience used to benefit veterinary practice.

Prof Mike Willard will discuss canine pancreatitis.
Mike is a graduate of Texas A&M University. He did his internal medicine residency at Michigan State University and then held faculty appointments at Michigan State University, Mississippi State University, and now at Texas A&M University. He is a professor of Small Animal Clinical Science and specializes in gastroenterology, hepatology, pancreatology and endoscopy. He has given over 2,400 hours of post-graduate continuing education lectures and has over 80 refereed publications and 100 book chapters. He is a past Secretary of ACVIM and the Past President of the Comparative Gastroenterology Society. His interests are farming, walking, and playing chess (badly, but has fun anyway).

The recent upsurge in pet chicken keeping has, in part, been fuelled by the organised rescuing of ex-battery hens with around a quarter of a million of these having been placed, estimated total backyard hens is now 3 million. The metabolism of birds is significantly higher than mammals, so illness (and recovery) can both happen quickly. New chicken keepers are likely to want the best veterinary treatment for their hens, just as they would for their cat or dog.

Victoria has had over 40 years of breeding and judging exhibition poultry and waterfowl. She is honorary avian lecturer at Liverpool Vet School, edits the British Poultry Standards, has had a veterinary poultry column in Country Smallholding for 12 years, has several books on poultry published and is a past President of the British Veterinary Zoological Society.

This webinar will examine new ways of working using collaborative business models for the new economy.

Alan qualified as a Veterinary Surgeon in Australia and has over 25 years experience in practice in the UK and Australia. He has run his own mixed multi-branch practice for 12 years in the UK and studied for a Diploma in Management. Since then he has worked as a consultant in the areas of technical service, training, product development and marketing for the veterinary pharmaceutical industry and has successfully delivered coaching and management consultancy in electronics, pharmaceutical, global retail and veterinary industries. He started veterinary business development in 1995 in response to a need within the veterinary industry for a more integrated approach to practice management and marketing, utilising his skills as a vet and independent practice management consultant.

Current projects in the veterinary market include benchmarking, seminars, CPD workshops and practice performance management.

Brian Faulkner discusses developing effective leadership in a veterinary practice.

Brian graduated from The Dick Vet School of Veterinary Studies, Edinburgh in 1995.  He has worked in over 50 practices throughout the UK both as a clinician and a practice consultant.  He set up, developed and grew a cluster of veterinary practices in Suffolk between 2002 and 2009, before selling the main site to CVS for whom he also worked as a Director of Clinical Services in the senior operations management team. His practice was a Petplan Practice of the Year finalist in 2005 and again in 2007.  He has been awarded an MBA (2001) as well as a Masters in Science in Applied Positive Psychology (2009). His MBA research dissertation focused on the role of Leadership and organisational culture on financial performance within veterinary practice.  His Psychology MSc research dissertation focused on “What is a good vet?” from a psychological perspective. He has also completed General Practice Certificates in Veterinary Business Studies and Small Animal Medicine. Brian was the Petplan Vet of the Year in 2008 having been a runner-up finalist in 2007.   He is particularly interested in helping vets understand and develop the spectrum of non-clinical skills (business, communication, leadership and well-being) that help them deliver good outcomes in general practice. He speaks regularly on these subjects at the RVC as well as Nottingham Veterinary School, BVA Annual congress as well as this year’s London Vet Show.  He is a member of SPVS Council and the vice chair of the European School of Veterinary Post Graduate Studies in Business and Professional Studies. He currently lives with his wife and 2 children in Suffolk and works as a freelance clinician, personal development mentor and practice management consultant in between sessions in the pool and on his road bike

Dave Nichol discusses the Yellow Pages and whether or not they are still beneficial.

In addition to clinical interests, Dave is a well known writer and speaker within the the veterinary industry.

He publishes a weekly management blog and hosts a management group on Linkedin, both of form the spine of the growing management movement for vets called The Hamster Wheel Veterinary Business Network.

Dave travels to several international conferences each year to give talks on his management specialty interest areas of performance management and digital marketing.