Are Ryanair the worst company for customer service?
Just back from my hols in Tuscany. Francesca, one of our members in Italy, recommended a lovely B&B in Vinci, birthplace of Leonardo. Temperatures were in the high 30s but Siena, Pisa, Florence are magnificent places.
Not so magnificent is the service of Ryanair who I think revel in under-delivering. We were called to board and stood in the queue for 1 hour without information before the captain came to say that the emergency lights weren’t working. He hoped it would be fixed within half an hour. It wasn’t!
The Stansted flight came in with an engineer and the captain took their plane to fly us back to Liverpool. Sorry if any of you were left in Pisa because of that. In the end we were 4 hours late. The worst was that the airline offered us vouchers but we had to go to the other end of the airport for them through passport control. When we got back and tried them in the shop by our gate we were told we could not use them. By this time, the passport control was very busy with other flights and we were worried we would not get back for our delayed flight. We reasoned we could use them on the flight- wrong again. They could only be used in 1 shop at the other end of the airport but we only found this out when we got to our gate!!
Why am I telling you all this? Sometimes I know we, as vets, bend over backwards to give tremendous service but actually good customer service is rare. A poor company like RyanAir still does well with a very arrogant CEO leading the company. It might be good to vote with our feet… but this is conference season and I suppose we will put up with it.
Perhaps you can comment if you have had bad service before with them
Hopefully you are happy with our service and we hope to see many of you at our first autumn webinar on feather plucking on 1st September at 9 pm with Neil Forbes. As you know, my passion is dermatology and I am looking forward to hearing Neil’s take on this very interesting subject.
Members obviously get this webinar for free. We’ve noticed that there are more of the traditional CPD companies following our lead with webinars which we think is great as it gives you more choice. We have had several people, however, thinking they’ve signed up for our year’s membership and being cross they can’t access our site. After a few phone calls they realise they’ve joined the wrong site!
This is our special area of interest and we only do webinars, sometimes as many as 3-4 a week. If you want to join our membership do just go the membership page. If you are interested in practice membership email Wendy for a price wendy@thewebinarvet.com
Our membership is fantastic value which includes newsletters, DVDs, CDs, our extensive library of webinars and of course, the live webinars.
Looking forward to seeing you on Thursday. Just go to www.thewebinarvet.com/upcoming-webinars to sign up for Neil Forbes lecture on feather plucking
